🌟Navigating Order Processing🌟



At MAIL, our dispatch originates in Germany, ensuring a unique and transparent approach. We value your details and request the following information for efficient delivery:

Standard Address Format:
- Name:
- Street:
- Postal Code / City:
- Country:


Packstation Address Format:
- Full Name
- Company Name
- Department
- PO-Box Number
- Post Town
- Zip-Code
- Country

Orders are expedited within the same day and dispatched the following day. Tracking is available for orders valued at 200 euros or above, reserved for worldwide destinations. Your order's value must exceed 200 euros to qualify for this service. 🚚

Delivery Times:

- Germany: 1-4 days
- Netherlands, Austria, Belgium, France, Greece, Italy, Spain: 2-8 days
- UK: 3-11 days
- USA, Hong Kong, India, Brazil, Canada, South Africa, Thailand, Turkey, Australia: 10-24 days

At MAIL, your satisfaction is our utmost priority. Should you encounter any concerns, please reach out with your details and suggestions for improvement.

For reshipment cases, provide an updated delivery address for success. Please note that reshipment will not be attempted to the same address if the initial shipment failed to reach its intended destination.

DHL packages marked as undeliverable and returned due to incorrect addresses or recipient unavailability are ineligible for returns or refunds. Responsibility lies with the customer.

Please note that you will not qualify for a refund or reshipment under the following conditions:

- Incorrect delivery address provided.
- Package seizure due to an invalid recipient name.
- Deliveries to high-risk countries: ASIA, America, Australia, New Zealand.
- Orders placed through PO boxes or parcel stations.
- Displaying negative feedback or engaging in disrespectful communication with our customer service team.

For those meeting the criteria for reshipment/refund, the following conditions apply:

For European Customers:

- 100% reshipment.
- 50% refund.

For Worldwide Customers:

- 50% reshipment.
- 25% refund.

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Post-Order Vision:

At MAIL, we hold the aspiration that each customer will bestow upon us a resounding 5-star rating, coupled with a meticulously crafted and detailed feedback. Your experiences are invaluable, and your endorsements serve as the foundation for an increasingly extraordinary journey with MAIL 🌟